Legal

Refund Policy

Last updated: September 30, 2026

Current status. GoalCoins is not operational yet. There is no checkout and no way to place an order on this site today, so nothing described below applies until the service actually launches. This page exists so the policy is public and reviewable in advance, not because there's anything to refund right now.

This Refund Policy explains how refunds would work once GoalCoins opens for orders. It's part of the same Terms of Service that would govern any future purchase.

1. Non-delivery

If an order doesn't deliver — the coins never arrive in your club — you'd be entitled to a full refund or a replacement order, your choice, once we confirm the order genuinely wasn't fulfilled.

2. Delivered orders

Once coins have been successfully delivered to your account, the order is final and not eligible for a refund, except where required by law. This is standard for in-game currency, since delivered currency can't be "returned."

3. Wrong amount or platform

If you receive the wrong amount of currency or delivery to the wrong platform due to our error, we'd correct it or refund the difference. If the mistake was in the order details you provided (wrong platform selected, wrong email, etc.), we'd work with you to fix it but can't guarantee a refund if the currency has already been delivered as ordered.

4. How to request a refund

You'd contact us using the order confirmation details, with your order reference. We'd aim to respond and resolve non-delivery cases quickly rather than leaving you waiting.

5. Chargebacks

We'd ask that you contact us directly before filing a chargeback with your bank or card provider, so we have a chance to resolve the issue first. Unwarranted chargebacks may result in restrictions on future orders.

6. Changes to this policy

We may update this policy, including once the service is actually live and we have real operational experience to base it on. The updated date at the top will reflect the latest version.

7. Contact us

Questions about this policy? Email us at hello@goalcoins.com.